FREQUENTLY ASKED QUESTIONS
CAN I CUSTOMIZE OR SWITCH OUT PARTS ON A
BUILD KIT?
Unfortunately no. One of the reasons why we
are able to offer such amazing deals on our products is because of how we
organize our build kits. If you are not satisfied with a specific build kit
please keep checking back as we are constantly updating our website with new
and improved products!
HOW LONG WILL IT BE UNTIL I GET MY ORDER?
Please view the latest Shipping and Order
status information updates here.
WHY IS
MY ORDER STILL “AWAITING FULFILLMENT”?
The
order status of “awaiting fulfillment” simply means that your order is in one
of 4 places:
1. Your order is in queue.
2. The items of your order is being picked up off the
shelf of our warehouse.
3. The items of your order are being assembled
(assembled uppers).
4. Your items are being placed into a shipping
container and prepared for shipment.
You
will receive an email as soon as your order ships out.
WHY
HAVEN’T I BEEN EMAILED AN ORDER CONFIRMATION OR A SHIPMENT CONFIRMATION?
Sometimes
the confirmation is accidentally filed in your spam folder. If it is not there,
you may have forgotten to add your email during check out. Please contact us
and we would love to help you!
I AM IN
A HUGE HURRY, CAN I PAY FOR EXPEDITED SHIPPING?
Unfortunately, we are not offering any
expedited shipping options at this time. We are doing our best to get the
orders out in the order that they come in.
I
RECEIVED THE WRONG ITEMS.
We
apologize for the error on our part! Please first make sure you ordered the
correct items by checking your invoice/order confirmation email. Then please
contact us so we can quickly get you taken care of!
HOW DO
I GET A REFUND?
Please refer to our Returns
Information Page.
Once
you are sure you’ve met the criteria for a return please contact us so we can
get you taken care of quickly!
AN ITEM ON MY ORDER NOW SAYS “OUT OF STOCK”.
Don’t
worry about it. If you placed an order and gave payment you’re good to go. This
update is simply informing you that the said item is now currently not
available for purchase.
WHEN
WILL THIS ITEM BE BACK IN STOCK?
It
really depends on the item, but most things come back in stock within 2 weeks.
If it has been over 2 weeks, feel free to contact us to get a better ETA!
WHEN WILL I BE SEEING NEW ITEMS FOR SALE?
We are
constantly updating our website with new items to ensure our customers are
having the most diverse and exciting online shopping experience.
HOW ARE
YOUR PRICES SO LOW?
We work
hard to provide our customers with high-quality products at the most affordable
price possible. We are able to do this because we make high-volume/low-price
purchases from our suppliers and manufacturers.
WHY IS MY CREDOVA ORDER NOT PROCESSING?
Credova orders must be over $300 to allow you to check out with that payment option. Make sure to get pre-qualified before purchasing!
WHAT'S
YOUR WARRANTY AND RETURN POLICY?
Omega Tactical Distribution offers a 30 day return, refund and exchange policy. You must email
or call Omega Tactical Distribution and obtain an RMA number prior to any
return, refund, or exchange. All returns must include the original order
number, receipt or invoice, along with the billing address, shipping address,
contact phone numbers, contact emails, and RMA number. Returns, refunds, and
exchanges may take up to two weeks, not including transit times, for processing
after we receive it. Return shipping costs will be the responsibility of the
returning party, with the exception of the wrong item being received or on
warranty exchange during the first 30 days after delivery. Items returned
for warranty will only be replaced or exchanged, not refunded.
After
30 days from delivery, returns on items that are unused and in the original
packaging, ready for resale, will be accepted, subject to a 15% restocking fee
for up to 60 days. If the product
packaging has been written on, opened or damaged or the product is damaged,
installed or used, the item will be rejected or subject to a 25% restocking
fee. This includes taping the original box or packaging or not returning
the item with outside wrapping to protect original boxes or packaging or parts,
accessories and instructions. The return must include ALL items that were
shipped with the product. Shipping charges and/or shipping costs are not
subject to refunds. Products not subject to returns include
custom configured products, used products, special orders, and items sold
"as is" "no returns" or "used". No items
may be returned after 60 days for refund or credit. Refunds will be made
against the original credit card used for payment. If the original credit
card is no longer valid, an alternative form of payment will be made.
All
Items being returned for warranty exchange must follow the above policy in
regards to obtaining an RMA number, information requirements etc.
Davidson Defense will issue a postage paid return label only for warranty
returns within the first 30 days after delivery. On items returned for
warranty after 30 days, shipping costs must be paid by the returning party and
a check or money order for return shipping of $10.00 must accompany items being
returned for warranty for return shipping costs. We have a limited
lifetime warranty on materials and workmanship in parts that are NOT considered
normal wear type items. Those normal wear items include things that are
normally replaced periodically or that will wear out during normal use such as
firing pins, extractors, barrels and other parts that are expected to wear as
they are used. Warranty does NOT include ANY part that has been modified,
abused, disassembled or altered in any fashion. This includes
modifying for install, painting, abuse, or taking items apart including those
that are not normally user serviceable beyond normal field stripping, such as
scopes, sights and barreled uppers. Using loktite or other thread locking
compounds, or using non-standard gunsmithing tools such as a pipe wrench on
parts automatically voids the warranty on those parts. Warranty covers
defects in manufacturing and materials only and does not include dropping,
hitting, abuse, use of non-standard or reloaded ammunition, parts illegally
modified and damage incurred by the user on installation, modification or
building or damage caused by the ammunition.