We accept the following credit cards: Visa,
MasterCard, and Discover. There is no surcharge for using your
credit card to make purchases. Please be sure to provide your exact
billing address and telephone number (i.e. the address and phone number
your credit card bank has on file for you). Incorrect information will
cause a delay in processing your order. Your credit card will be
processed when you place your order by our processing company. We
don't get or keep your credit card information.
This site may contain links to other sites on the Internet
that are owned and operated by third parties. You acknowledge that
we're not responsible for the operation of or content located on or
through any such site.
We accept money orders, cashier’s checks, personal checks,
and company checks in U.S. Dollars only. Orders are processed upon
receipt of a money order or cashier’s check. For personal and company
checks, please allow up to 10 banking days after receipt for clearance
of funds before the order is processed. We cannot guarantee the
availability of a product by the time funds clear or payment is
received. We will charge a $25 fee on all returned checks. If you
wish to pay with a mailed in payment, contact us first so that we can
take your order and enter it into the system for a mailed in payment.
For a multiple product order, we will make every attempt
to ship all products contained in the order at the same time. Products
that are unavailable at the time of shipping will be shipped as they
become available, unless you inform us otherwise. You will only be
charged for shipping at the rate quoted to you on your purchase
receipt. The entirety of this shipping charge may be applied to the
first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order
confirmation does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sell. Omega Tactical
Distribution reserves the right at any time after receipt of your order
to accept or decline your order for any reason or to supply less than
the quantity you ordered of any item.
These Conditions will supersede any terms and/or
conditions you include with any purchase order, regardless of whether Omega
Tactical Distribution signs them or not. We reserve the right to
make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Most
orders do ship within 72 hours, however due to current political
conditions and the election season, your order may take longer. There
may be times when the product you have ordered is out-of-stock which
will delay fulfilling your order. We have been subject to
increasing delays in orders coming from manufacturers due to the high
demands. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When
you make a purchase from our site, you provide your name, email
address, credit card information, address, phone number, and a
password. We use this information to process your orders, to keep you updated
on your orders and to personalize your shopping experience.
Credit card information is stored only with the card processor.
Our secure servers protect your information using advanced
encryption techniques and firewall technology.
To keep you informed about our latest offers, we may
notify you of current promotions, specials and new additions to the
site. You may unsubscribe from our newsletters by following the
unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you
provide your name, email address and mailing address. If you win, we
will send the prize to the address entered and notify you by email.
When you enter a contest or drawing you are also included in our
newsletter list to receive notice of promotions, specials and new
additions to the Sample Store site. You may unsubscribe from this news
list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current
shopping session to personalize your experience and so that you may
retrieve your shopping cart at any time.
Other sites accessible through our site have their own
privacy policies and data collection practices. Please consult each
actions of third parties.
Omega Tactical Distribution offers a 30 day return, refund
and exchange policy. You must email or call Omega Tactical Distribution
and obtain an RMA number prior to any return, refund, or
exchange. All returns must include the original order number, receipt
or invoice, along with the billing address, shipping address, contact
phone numbers, contact emails, and RMA number. Returns, refunds, and
exchanges may take up to two weeks, not including transit times, for
processing after we receive it. Return shipping costs will be the
responsibility of the returning party, with the exception of the wrong
item being received or on warranty exchange during the first 30 days
after delivery. Items returned for warranty will only be replaced
or exchanged, not refunded.
After 30 days from delivery, returns on items that are
unused and in the original packaging, ready for resale, will be
accepted, subject to a 15% restocking fee for up to 60 days. If the
product packaging has been written on, opened or damaged or the product
is damaged, installed or used, the item will be rejected or subject to
a 25% restocking fee. This includes taping the original box or
packaging or not returning the item with outside wrapping to protect
original boxes or packaging or parts, accessories and instructions. The
return must include ALL items that were shipped with the product.
Shipping charges and/or shipping costs are not subject to refunds.
Products not subject to returns include custom configured products,
used products, special orders, and items sold "as is"
"no returns" or "used". No items may be
returned after 60 days for refund or credit. Refunds will be made
against the original credit card used for payment. If the
original credit card is no longer valid, an alternative form of payment
will be made.
All Items being returned for warranty exchange must follow
the above policy in regards to obtaining an RMA number, information
requirements etc. Omega Tactical Distribution will issue a
postage paid return label only for warranty returns within the first 30
days after delivery. On items returned for warranty after 30
days, shipping costs must be paid by the returning party and a check or
money order for return shipping of $10.00 must accompany items being
returned for warranty for return shipping costs. We have a
limited lifetime warranty on materials and workmanship in parts that
are NOT considered normal wear type items. Those normal wear
items include things that are normally replaced periodically or that
will wear out during normal use such as firing pins, extractors,
barrels and other parts that are expected to wear as they are
used. Warranty does NOT include ANY part that has been modified,
abused, disassembled or altered in any fashion. This
includes modifying for install, painting, abuse, or taking items apart
including those that are not normally user serviceable beyond normal
field stripping, such as scopes, sights and barreled uppers.
Using loktite or other thread locking compounds, or using
non-standard gunsmithing tools such as a pipe wrench on parts automatically
voids the warranty on those parts. Warranty covers defects in
manufacturing and materials only and does not include dropping,
hitting, abuse, use of non-standard or reloaded ammunition, parts
illegally modified and damage incurred by the user on installation,
modification or building or damage caused by the ammunition.
For any assembled upper builds that
arrive with blemishes/cosmetic defects on the inside of the product
that do not affect the functionality of the product, a partial refund
may be issued depending on the severity of the blemish/cosmetic defect.
The severity of any and all blemishes/cosmetic defects will be
determined by Omega Tactical Distribution. The outcome of the decision
will typically lean in the customer’s favor. A repair may or may not be
authorized depending on the determined severity of the blemish/
cosmetic defect. If the blemish/cosmetic defect is on the visible/outer
portion of the assembled upper build, the product may be shipped back
to Omega Tactical Distribution for a cosmetic repair which may involve
replacing the damaged product or fixing the blemish/cosmetic defect.
Repair/replacement of the blemished/cosmetically defective products
depends on the severity and or the location of the blemish/cosmetic
defect. The customer must contact Omega Tactical Distribution within 30
days of receiving the product for any sort of compensation on blemished
products. This date will be determined by the date on which the
tracking number (provided by the carrier/delivery service) of the
product states that the product/package was delivered. This date is not
For repairs and/or replacements of
products with functionality issues, the customer must receive an
authorized RMA from Omega Tactical Distribution for the product before
shipping it back or the return/package will not be approved for repair
and the package will be rejected. If the product has been modified or
disassembled in any way without the express written approval of Omega
Tactical Distribution, the repair will not be approved. If the product
is received and Omega Tactical Distribution determines that it has been
disassembled or modified without express permission from Omega Tactical
Distribution, the repair will not be approved and the customer will be
responsible for paying the return shipping to get the product back. If
it has been within 30 days of the customer receiving the product, Omega
Tactical Distribution may approve a prepaid return label to be issued
to the customer to send the product back for a repair. If it has been
more than 30 days since the customer has received the product, the
customer will be responsible for paying to ship the product to Omega
Tactical Distribution. Before a repair and RMA can be authorized, the
customer will be asked to fill out a troubleshooting questionnaire.
This must be done before the repair can be authorized.
Shipping Time -- Most orders will ship within 72 hours,
with the excepts noted above for high demand items and backorders from
our suppliers. Orders are not processed or shipped on Saturday or
Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider
any shipping or transit time offered to you by Omega Tactical
Distribution or other parties only as an estimate. We encourage you to
order in a timely fashion to avoid delays caused by shipping or product
Shipping is 7.99 flat rate for orders under $120, free
shipping for orders over $120 except for larger shipments given
quantity discounts which will be quoted.
Our Store shall automatically charge and withhold the
applicable sales tax for orders to be delivered to addresses within the
same state. For orders shipped to other states, you are solely
responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due
to typographical error or error in pricing information received from
our suppliers, Omega Tactical Distribution shall have the right to
refuse or cancel any orders placed for product listed at the incorrect
price. Omega Tactical Distribution shall have the right to refuse
or cancel any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has already been
charged for the purchase and your order is canceled, we shall
immediately issue a credit to your credit card account in the amount of
the incorrect price. This credit will only go back to the card
used when placing the order.