Warranty, Returns, & Terms


Warranty and Return Policy:


For any issues with your order including missing, damaged, and/or broken products, you must notify customer service by submitting a ticket HERE within 14 days of your package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 14 days of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 14 days of receiving the package you will not be penalized.

 

Omega Manufacturing Inc. will accept all returns with an approved RMA and a 5% restock fee and a subtraction of shipping costs will be applied. You must email or call customer service to obtain an RMA number prior to any return, refund, or exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo of video evidence may be required before the return is authorized. Returns, refunds, and/or exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.

 

After 30 days from the time, you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted and subject to a 15% restocking fee. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds.

 

Products not subject to returns include serialized parts, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”. No items may be returned after 60 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, an alternative form of payment will be made.

 

All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Omega Manufacturing Inc. will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany the items being returned. If the funds are not received with the return, Omega Manufacturing Inc. is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.

 

We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 30-days after delivery for unassembled products and 60-days after delivery for assembled products. Therefore, normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Our returns department reserves the right to inspect ALL returns and determine a value, if any, for replacements and refunds.

 

Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.

 

If items that are returned to us arrive damaged, we will not issue a credit or refund.

 

Due to the limited supply of product, we may not be able to replace a return or warrantied item with the exact same product. In these cases, we will substitute the item with one of the same or higher value.

 

Returns on 80% Lowers (Receiver Blanks):

Returns are accepted on 80% lowers as long as they are not altered in ANY manner. The ATF has strict guidelines on these products, please visit this link for any questions: https://www.atf.gov/qa-category/receiver-blanks. If you have altered the lower and find it has a manufacturers defect, please contact the manufacturer.

 

Warranty Policy for Builds:

For any assembled builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued depending on the severity of the blemish/cosmetic defect up to 60-days after delivery. The severity of any and all blemishes/cosmetic defects will be determined by Omega Manufacturing Inc. A repair can be authorized depending on the determined severity of the blemish/cosmetic defect. If the defect is on the visible or outer portion of the assembled upper build, the product may be shipped back to Omega Manufacturing Inc. after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.

 

Repair/replacement of the blemished/cosmetically defective products depends on the severity and/or the location of the defect. The customer must contact Omega Manufacturing Inc. within 30-days of receiving the product for any sort of compensation on blemished products. This date will be determined by the date that the tracking number that is provided by the carrier or delivery service shows delivery. This date is non-negotiable.

 

For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Omega Manufacturing Inc. for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected. If the product has been modified or disassembled in any way without the express written approval of Omega Manufacturing Inc., the repair will not be approved. This includes taking the build to a gunsmith. If the product is received and we determine that it has been disassembled or modified without expressed permission from Omega Manufacturing Inc., the repair will not be approved, and the customer will be responsible for paying the return shipping prior to getting their product returned to them. If it has been within 30 days of the customer receiving the product, Omega Manufacturing Inc. may approve a prepaid return label, which is only valid for seven business days, to be issued to the customer to send the product back for repair. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized. No repairs or exchanges will be accepted 60-days after delivery.

 

Shipping Policy:

We strive to get orders out as quickly as possible however, some orders may take as many as several weeks. These orders include, FFL transfers, custom builds, and DYI Kits. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please refer to the tracking number that was emailed to you when the order was placed. The method of delivery for Free Shipping is USPS Priority.

 

For packages returned as “Return to Sender”, the Customer will be contacted twice (2) by email and final attempt by phone to respond. If customer doesn’t respond or have an account, we will create an account on behalf of the customer and we will issue store credit minus any applicable fees. If a response is received the Customer will then pay for the second delivery attempt of their order.

 

Please note that delivery time is also based upon “business” days.

 

Risk of Loss:

All items purchased from Omega Manufacturing Inc. are made pursuant to a shipment contact. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. As such if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you.

 

Shipping Insurance:

Because carriers are no longer offering delivery guarantees without shipping insurance, it is highly recommended that you purchase this with your order. If customer declines Shipping Insurance and your package shows as delivered, then it is the customer’s responsibility to file a claim with the carrier.

 

Claims Policy:

Although you assume the risk of loss when product is passed from our facilities to the carrier for any damaged or lost items, we are happy to file a claim for you. If you file a claim on your own, we are not obligated to replace or refund any orders. ALL claims have 14 business days to be reported to the carriers and a claim officially filed. If we file a claim on your behalf, we must wait until the claim is processed by the carrier to determine whether your order is eligible to be reshipped or replacement parts will be sent to you. Often carriers, especially the USPS, will require the customer to bring in damaged packages or product to fully process your claim. If the customer fails to comply with these requirements, the order will not be compensated in any way from Omega Manufacturing Inc. or its associates.

 

 

Cancellations:

If you need to cancel an order, please contact customer service within three (3) business days. Any orders that are not cancelled within the allotted time frame will be charged a 5%-15% restocking fee based on the amount of the order that has already been picked. A merchant fee of 1.75% to cover any merchant fees we are charged, unless there is an exemption, such as but not limited to, an out-of-stock item that we reach out to cancel. If a shipment is refused without cancelling it first, a 25% restocking fee and shipping costs will not be refunded back to the customer.

 

If you need to cancel a build or custom product and it has already been assembled, you will not be refunded the build fee.

 

Chargebacks:

If a customer files a chargeback but keeps the product, we have the right to collect upon the product that is in the customer’s possession. Our collection fee is $25.00, and the chargeback fee is $25.00 totaling $50.00. We generally handle collections in house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us. If escalated to a Pre-Arbitration chargeback the customer is responsible for any fees accumulated for the Pre-Arbitration Chargeback.

 

If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.

 

Refunds:

Refunds are generally issued within three business days after we receive the product or cancel an order. Some may take longer depending on the time of year. If the card has expired or the order is older than 90 days, then a paper check will be issued within 7 to 10 business days.

 

Illegal Products:

If a customer orders a product that is deemed illegal in their city, county, or state, the order will be cancelled, and store credit will be issued. It is the responsibility of the customer to know the laws of the area they live. If for any reason an order needs to be cancelled and we cannot get a hold of the customer, we will issue store credit. ALL Credova orders that need to be refunded for any reason, without exception will be issued store credit. Orders containing regulated products may take more time to process due to the additional investigation needed for each state.

 

 

SERIALIZED PRODUCTS/FIREARMS

All Firearms to California are shipped as long guns in order to stay compliant and we need California Dealer numbers.

It is up to the customer to provide us with a Transfer Dealer’s FFL. A copy of the Transfer Dealer’s FFL can be sent to our Fax (801)228-1888 or Email [email protected] Orders older than thirty business days will automatically be cancelled with a 25% restocking fee.

We are not responsible for refunding orders when someone does not pass a background check. Serialized products and Firearm sales are NON-REFUNDABLE.

Serialized products are subject to a $4.00 handling fee.

There are certain persons who cannot legally receive or possess a firearm. These include:

1.     Has been convicted in any court of a crime punishable by imprisonment for a term exceeding 1 year; 

2.     Is a fugitive from justice; 

3.     Is an unlawful user of or addicted to any controlled substance; 

4.     Has been adjudicated as a mental defective or has been committed to a mental institution; 

5.     Is an alien illegally or unlawfully in the United States or an alien admitted to the United States under a nonimmigrant visa; 

6.     Has been discharged from the Armed Forces under dishonorable conditions;

7.     Having been a citizen of the United States has renounced his or her citizenship;

8.     Is subject to a court order that restrains the person from harassing, stalking, or threatening an intimate partner or child of such intimate partner; or 

9.     Has been convicted of a misdemeanor crime of domestic violence

10.   Cannot lawfully receive, possess, ship, or transport a firearm. [18 U.S.C. 922(g) and (n), 27 CFR 478.32].

 

Any non-licensee (FFL) will have to have any and all firearms (rifles, pistols, receivers, and other serialized parts) shipped to an FFL NOTE: IT IS A FEDERAL CRIME TO SHIP ANY FIREARM TO A NONLICENSEE (FFL).  Shipment times start after this information is received.

All licensed firearm dealers will receive a copy of Omega Manufacturing Inc.’s FFL with all orders. All licensed dealers purchasing from Omega Manufacturing Inc. will need to supply a copy of their current FFL.  

Note: NO FIREARMS WILL BE SHIPPED UNTIL WE RECEIVE A COPY OF THE FFL TRANSFER DEALER (FOR NON-LICENSED DEALERS).

Please contact FFL customer service at [email protected] or call (855)664-9737 with any questions.

PLEASE NOTE that only questions regarding your FFL order will be addressed when calling the FFL Customer service number.

Send all FFL info to [email protected] or fax (801)228-1888 with you order number for faster service. 

Shipping Restrictions

·       Omega Manufacturing Inc. INC will not ship ANY items to the District of Columbia (Washington D.C.). 

·       Omega Manufacturing Inc. INC will not ship ANY serialized items to the state of Massachusetts. 

·       Omega Manufacturing Inc. INC will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois 

·       Illinois: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited. 

·       Minnesota: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited. 

·       Omega Manufacturing Inc. INC will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois. 

·       Omega Manufacturing Inc. INC will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions. 

·         NO firearms sales to Puerto Rico

·         Poly 80 Kits will NOT be shipped to the following states:

o   Washington State

·         80 % lowers will NOT be shipped to following states:

o   Connecticut

o   Cook County Illinois

o   Hawaii

o   Maryland

o   New Jersey

o   New York

o   Rhode Island

o   Washington D.C.

·         Auto Sears will NOT be shipped to the following states:

o   California

o   Colorado

o   Connecticut

o   Florida

o   Hawaii

o   Illinois

o   Iowa

o   Michigan

o   North Carolina

o   Nevada

o   New York

o   Ohio

o   South Carolina

o   Washington

o   Washington D.C

o   Puerto Rico
       

·       Non-Compliant AR & AK models will NOT be shipped to the following states: 

               o   California (No “assault weapons” can be shipped.) 

               o   Colorado (Boulder, Denver, Vail) 

               o   Connecticut 

               o   Maryland 

               o   New Jersey 

               o   New York

 

QUESTIONS ABOUT SHIPPING ON FIREARMS EMAIL [email protected] Allow up to 3-5 business days for additional processing. 

 

Terms and Conditions

 

Conditions of use:

Welcome to our online store! Omega Manufacturing Inc. and its associates provide their services and product to you subject to the following conditions. If you visit or shop within this website, you accept these terms and conditions. Please read them carefully.

 

Privacy:

Please review our Privacy Notice, which also governs your visit to our website, to understand out practices.

 

Electronic Communications:

When you visit Omega Manufacturing Inc. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Copyright:

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software are the property of Omega Manufacturing Inc. or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Omega Manufacturing Inc., with copyright authorship for the collection by Omega Manufacturing Inc. and protected by international copyright laws.

 

Trademarks:

Omega Manufacturing Inc.’s trademark and trade dress may not be used in connection with any product or service that is not owned by Omega Manufacturing Inc. in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Omega Manufacturing Inc. All other trademarks not owned by Omega Manufacturing Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Omega Manufacturing Inc. or its subsidiaries.

 

License and Site Access:

Omega Manufacturing Inc. grants you a limited license to access and make personal use of this site and not to download, other than page caching, or modify it, or any portion of it, except with express written consent of Omega Manufacturing Inc. This license does not include any resale of commercial use of this site or contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Omega Manufacturing Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information, including but not limited to images, text, page layout, or form of Omega Manufacturing Inc. and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Omega Manufacturing Inc.’s name or trademarks without the express written consent of Omega Manufacturing Inc. Any unauthorized use terminates the permission of license granted by Omega Manufacturing Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Omega Manufacturing Inc. so long as the link does not portray Omega Manufacturing Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Omega Manufacturing Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.

 

Your Membership Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. Omega Manufacturing Inc. and its associates reserve the right to refuse service, terminate accounts, remove, or edit content, or cancel orders at their sole discretion.

 

Reviews, Comments, Emails, and Other Content:

Visitors may post reviews, comments, and other content. They may submit suggestions, ideas, comments, questions, or other information so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property right, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Omega Manufacturing Inc. reserves the right, but not the obligation, to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Omega Manufacturing Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Omega Manufacturing Inc. and its associates and sublicensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all the rights to the content that you post; that said content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Omega Manufacturing Inc. or its associates for all claims resulting from content you supply. Omega Manufacturing Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Omega Manufacturing Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.

 

 

Product Descriptions:

Omega Manufacturing Inc. and its associates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Omega Manufacturing Inc. itself is not as described, your sole remedy is to return it in unused condition. Vendors update items and we try to keep listings current.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY OMEGA MANUFACURTING INC. ON AN “AS IS” AND “AS AVAILABLE” BASIS. OMEGA MANUFACURTING INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, ESPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU ESPRESSLY AGREE THAT YORU USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OMEGA MANUFACURTING INC. DISCLAIMS ALL WARRANTIES, ESPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OMEGA MANUFACURTING INC. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OMEGA MANUFACURTING INC. WILL NOT BE HELD LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMER, EXCLUSIONS, OR LIMTIATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

 

Applicable Law:

By visiting Omega Manufacturing Inc., you agree that the laws of the state of UTAH, USA without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you, Omega Manufacturing Inc., and its associates.

 

Disputes:

Any dispute relating in any way to your visit to Omega Manufacturing Inc. or to products you purchase through Omega Manufacturing Inc. shall be submitted to confidential arbitration in UTAH, USA except that, to the extent you have in any manner violated or threatened to Omega Manufacturing Inc.’s intellectual property rights, Omega Manufacturing Inc. may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. If a customer files or threatens to file a dispute for a product that is in the possession of Omega Manufacturing Inc. the company reserves the right to keep the product until such time the dispute is reversed. A refund for the product may not be given if there is an open dispute for said product.

 

Site Policies, Modification, and Severability:

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Omega Manufacturing Inc. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

Questions:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the top menu.